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FAQs

 

General Questions

What do you Sell at the Clothes Shack?

We sell lightly used women's clothing mainly, but we sell a good Selection of mens & childrens too.
In our store you will find dresses, shirts, tops, outfit, suits, jeans & more

We now stock a small collection of Fashion Jewellery too, we are hoping to expand our range as interest grows

What can I expect when my Items arrive?

You can expect all items to be new or in excellent condition. No marks, damage or washwear unless stated on the listing.

All our second-hand items are cleaned & steamed before being packaged, but they will in most case require a light iron when they arrive with you

 

How long will it take to arrive?

We aim to dispatch within 1 - 2 days, and you can expect it within 3 - 5 Days (uk Buyers)

 

I want it quicker than that can you help?

Of course, please contact us, let us know which item/s and we can let you know how much postage will be for next day

 

Do you accept returns?

You can return your purchase within 14 days for a full refund

  

Payments & Postage

 

What payment methods do you accept?

We accept Paypal, Credit Card, Cash on Collection, Bank Transfer

If you would like to use any method other than paypal please contact us

 

It says £3.50 for UK postage how many items is that for?

That's for as many items as you like. 1 Item is £3.50, 10 Items are £3.50

Spend over £50 and get FREE UK Postage

 

I'm Paying by paypal its not adding postage?

It doesn't show postage on checkout unless you register as a user

If you are purchasing as a guest, shopify has to get the address from your paypal first before it charges postage. Postage is £3.50 

 

Free Delivery over £6 - What areas do you Cover?

Brownhills, Norton Canes, Burntwood, Cannock, Lichfield, Great wryley, Bloxwich, Walsall Wood, Shelfield/Rushall

 

I Want to collect in person/ or get Local Delivery & pay cash how do I order?

Please choose pay by bank transfer option at checkout. It will not charge you but will send us your order details & your address. If you would like to pay by paypal or card and get free delivery please contact us as it will charge you £3.50, if you order and dont contact us we will refund your postage.

I haven't received my order

In the very unlikely event that your parcel has not arrived within 14 days, please do contact us with your order number and we will look into this for you

 

I have another Question, and need to contact you

You can find our details HERE